Help Center

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    General
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    Delivery
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    Orders
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  • What is the serving size of each cake?

    All our cakes are 6 inches. As a guide, each can serve up to 4-7 people. We currently only sell cakes in this size.

    Do you only sell cheesecakes?

    Currently, all the cakes on our site are cheesecakes. However, these are truly delicious, and suitable for all occasions!!

    Are your prices subject to GST or delivery?

    No! All prices stated on our website are inclusive of Goods and Services Tax (GST).

    What allergies and dietary requirements do I need to consider?

    Our cheesecakes contain gluten, eggs and dairy products, so they are not suitable for those suffering from intolerance or allergies to these particular foods. Please be aware that our cheesecakes may contain traces of nut. All the cream, egg and cream cheese used in our cheesecakes is pasteurized and do not contain rennet.

    Do your cakes contain Beef Gelatin?

    No, our cakes do not contain Beef Gelatin.

    Are your cheesecakes fresh? Why are they frozen?

    The gourmet cheesecakes are baked fresh, and then freeze blasted to seal in the rich flavours and textures that we hope to share with you. An industrial blast freezer is NOT a home freezer. Our blast freezers are designed to preserve the fine cell structure and moisture content of our cakes, preserving their aroma and taste. When our blast frozen cheesecakes are brought back to the correct temperature (~4 degrees Celsius), it will have the same characteristics as it did when it was blast frozen. It is as if time itself was frozen! Whilst we sympathise with those who wish to devour our delicious gourmet cheesecakes immediately, the best things in life come to those who wait....... (for our cakes to thaw).

    Will my cheesecake look exactly like those on the website?

    The final design and general appearance of cheesecakes can vary slightly from the chosen design in terms of colour due to the fact that we blast freeze our cheesecakes.

    Are your cheesecakes Halal certified? Do you use pork or lard?

    The cheesecakes sold via our website are not Halal certified however we do not use pork or lard in any of our cakes. Some of our cakes do contain small amounts of alcohol which are suitable for consumption by children.

    How long can your cakes be kept for?

    We only uses the finest ingredients from local suppliers without additives or preservatives. However, as with all baked goods using butter, heavy cream, whole milk, etc – our cheesecakes should be refrigerated and served at room temperature. If refrigerated within one hour of delivery or collection, our cakes can be kept in the freezer for 2 weeks (remember to wrap the box in 2 layers of cling wrap to form an air-tight seal, otherwise you can also place the cake in an air-tight container) or in the chiller for 2 -3 days. We strongly recommend that the cheesecakes be eaten within 48 hours from collection/delivery.
  • How much does delivery cost?

    Nothing! All of our deliveries are free for all our customers. 

    That being said, we are thus unable to guarantee a specific delivery timing as we need to optimize our delivery routes to continue providing cost effective deliveries for our customers. 

    What time will you deliver to me and can I specify an exact delivery time?

    Upon checkout you will have the option to select your preferred delivery time slot (whether in the morning anytime 10am-2pm, or afternoon anytime 2pm-6pm) for delivery in KL & Selangor. However we are unable to provide exact time delivery or facilitate other delivery time frame other than the stated, as all orders are taken out for delivery from one area to another, and it’s subjected to traffic condition and weather.

    Where can you deliver to?

    Currently our delivery in Malaysia is limited to Kuala Lumpur and Selangor. Looking forward to expand in Johor Bahru and Penang soon.
  • What if the cheesecakes that I have ordered turn up damaged?

    Please make sure to check the cheesecake(s) upon collection or delivery as once the cakes have been delivered/collected we won't be able to take responsibility for any damage to the cake. If the cheesecakes are indeed damaged at the point of delivery (the driver will usually be able to make an assessment), please let us know and we will make alternative arrangements for you.